Returns made easy - 30 days full right of return
We at SchutzLounge are convinced of the quality of our products - and that you will be satisfied. If this is not the case, you have the option of returningyour order within 30 days of receiving it.
Important: A return must actually be made within this period - a mere notification by e-mail is not sufficient.
Please note:
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We are currently unable to provide return labels. The customer bears the shipping costs for returns.
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Returns without prior notice or to the wrong address cannot be processed or refunded.
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Refused acceptances are also considered undelivered goods and will not be refunded as they are sent to a collection point that does not allow receipt.
- The return center may be located outside of the country you are ordering from. Please take this into account when making your return.
Before you make a return, please inform us by e-mail to info@schutzlounge.com.
Returns without a clearly identifiable sender cannot be assigned and are therefore excluded from reimbursement. Every return must be beforehand by e-mail to info@schutzlounge.com beforehand. Please be sure to include your order number and the reason for return in your message - only after our confirmation and assignment of the return number can you send the package to the specified address:
Protection Lounge
Meydan Grandstand, 6th Floor
Nad Al Sheba
Dubai, U.A.E.
Please let us know in your return e-mail:
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Your order number
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The reason for return (e.g. "withdrawal")
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(Optional, but helpful) Your feedback on why you were unhappy with your order
Have you received an incorrect or defective item?
We're sorry - we'll take care of it immediately! Please write to us within 7 days of receipt to info@schutzlounge.comso that we can process the case quickly.
Please let us know:
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Your order number
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The reason (in case of defect: please attach a photo)
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Whether you would like an exchange or a refund
Our support team will contact you immediately and clarify all further steps.